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Who are we?
We've been in business since 1996.
You can reach us at email@example.com
Our automated system is only able to accept orders from the 50 US States.
We will ship to Canada, Mexico, Western Europe, Australia and New Zealand on a case by case basis. Please Email us at firstname.lastname@example.org and let us know where you are and specifically what you would like to order and we will talk. =)
Time Between Ordering and Shipping
"Usually in stock" items (cosmetics, hair dye, incense, oils, etc) take between 0-2 business days to ship. Usually orders are processed and shipped every morning and generally instock orders go out the same day.
Special order items are wig/hair/jewelry. Please allow 9 business days from the Monday following your order for jewelry and wig/hair orders to be sent out from us.
We accept Visa and MasterCard, but are unable to accept non USA bank issued cards or cards with non USA billing addresses.
Our shopping cart system works a little differently than most. Your card is not charged automatically when you complete your order, as with many sites. It is charged manually either before we pack your order, or once any questions (what to do about out-of-stock second choices, etc) about your order have been answered and you've indicated you would like to proceed.
We also accept Money Orders (we're one of the few businsses that still does!). However, due to the unreliability of the postal service, these sometimes take 2-3 weeks for us to receive, so we don't recommend using Money Orders unless it is truly your only option!
We do not accept PayPal currently. We have been looking into ways to accept PayPal and minimize the potential for abuse, and will update this page if anything changes.
In the meantime, we're fully PCI compliant! This is a credit card industry standard for card security, and means it is safe to shop with us using your credit card.
Please Make Sure You Give Us A Valid Address!
Important!: Your shipping address is on the label exactly as you give it to us. If you make a typo or the carrier needs to change the address for any other reason, we get charged a fee and will need to pass those charges on to you. These charges run $11 - $20, sadly.
If a parcel is bounced back to us because of a problem with your address - or because you are not there to receive it, you are responsible for paying the reship freight.
We ship USPS packages every day, Monday thru Saturday. USPS does not provide service on Sunday.
We ship UPS packages 2-3 times a week, depending on when orders come in to us.
Returns, Refunds, Cancelations
We do not issue refunds for items that are refused, bounced back to us due to address issues or returned to us randomly. Please do not randomly send merchandise back to us. Any parcels that come in without authorization will be discarded and you will not be refunded.
If we send you an item that is not what you ordered, we will make it right! We are easy to contact via email and we will always work to make sure you're happy.
We are unable to take returns of anything featured on our website. Most of the items we sell are consumable (hair dye, makeup, etc) or contact your body (wigs, etc) and thus are not suitable or legal for re-sale.
If you order from us and need to cancel before your merchandise is shipped out from us, you will only receive store credit. If you cancel your order when its already in transit to you, you must return the merchandise to us and then you will receive store credit minus the charge for shipping it to you (since that has already been used up).
The overall idea here is "work with us!" Rather than simply sending something back without even contacting us, or worse, reversing your charge via your card issuer's website - contact us! We'll work out whatever issue you're having.