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Who are we?
We've been in business since 1996.
We only ship to the 50 US States. We cannot accept any MasterCard or Visa with a billing address outside of the 50 US states or that was issued by a non USA bank
Order processing time
Non-special order items (cosmetics, hair dye, incense, oils, etc) take me 1-2 business days to get ready to ship. Usually orders are processed and shipped every morning and generally instock orders go out the same day.
Special order items are wig/hair/jewelry. Please allow 15 business days from the Monday following your order for wig/hair orders and 2 weeks from the Monday following your order for jewelry orders.
We accept Visa, MasterCard (fast!, but we cannot take non USA bank issued cards or cards with non USA billing addresses) or Money order (can take 2-3 weeks for us to receive, I'm not even joking!, so I don't recommend using Money Orders) for payment. You are charged for your order right after you order it whether it is an instock or special order item. You'll know from the cart system which is which.
I ship via UPS Ground 2-3 times a week, depending on when orders come in to us. I ship via USPS every day that they pick up mail from us.
Important!: Your shipping address is on the label exactly as you give it to us. If you make a typo or need to change it, we will need to pass those charges on to you. These charges run $11 - $20.
If a parcel is bounced back to us because of a problem with your address - or because you are not there to receive it, you are responsible for paying the reship freight.
Returns, refunds, cancellations
We do not give refunds for items that are refused, bounced back to us due to address issues or returned to us randomly. Please do not randomly send merchandise back to us. Any parcels that come in without authorization will be discarded and you will not be refunded.
If we send you an item that is not what you ordered, we will make it right! Let us know!
We do not take returns of anything featured on our website. Items we sell would either not be re-sellable or are special order items. This also includes 'exchanges' or 'trades'.
If you order from us and need to cancel before your merchandise is shipped out from us, you will only receive store credit. If you cancel your order when its already in transit to you, you must return the merchandise to us and then you will receive store credit minus the charge for shipping it to you (since that has already been used up).